Friday, 23 December 2011

A happy Ending to the Orla Kiely mug problem

I received an e-mail from the Orla Kiely customer service dept and they directed me to the company who makes their mugs as they had offered to replace them for me.  I was very pleased and so grateful.

I contacted the company with my name and address and a photo of the mugs I have and within a few days they had sorted it all out for me. Apparently they had a bad batch that hadn't been glazed properly and mine must have been part of that batch.  I am so impressed with the speed and generosity of the company as I received more mugs than I had bought. They arrived this morning and are lovely. They also said that they are posting out two more in January.  Amazing customer service

I love them !!




Have a Very Happy Christmas everyone and a Healthy and Happy New Year

M xxxx


5 comments:

Mark Willis said...

Result! I'm glad they turned things round for you. A few days ago you were not a happy bunny...

Happy Christmas! (At least you'll be able to enjoy your tea now)

Maureen said...

Aw thanks Mark, Have a great one yourself. I am looking forward to my two shifts with the homeless again in London. Early shift on Christmas day then boxing day with all my family and then a Late shift on 27th. Next year I will probably do another day as opposed to Christmas day as I miss seeing the excitement of the little grandchildren on the morning, but at least my husband gets to be there and take some photo's for me.

Lexa said...

Wishing you a very Merry Christmas!Here's to a bountiful 2012 garden filled with success!

Damo said...

That's proper customer service. Have a great Christmas!

sheshe said...

It's so good to read a good customer service story. Too often, it's more a case of 'not my problem'. Very nice mugs, by the way.