I contacted the company with my name and address and a photo of the mugs I have and within a few days they had sorted it all out for me. Apparently they had a bad batch that hadn't been glazed properly and mine must have been part of that batch. I am so impressed with the speed and generosity of the company as I received more mugs than I had bought. They arrived this morning and are lovely. They also said that they are posting out two more in January. Amazing customer service
I love them !!
Have a Very Happy Christmas everyone and a Healthy and Happy New Year
M xxxx
5 comments:
Result! I'm glad they turned things round for you. A few days ago you were not a happy bunny...
Happy Christmas! (At least you'll be able to enjoy your tea now)
Aw thanks Mark, Have a great one yourself. I am looking forward to my two shifts with the homeless again in London. Early shift on Christmas day then boxing day with all my family and then a Late shift on 27th. Next year I will probably do another day as opposed to Christmas day as I miss seeing the excitement of the little grandchildren on the morning, but at least my husband gets to be there and take some photo's for me.
Wishing you a very Merry Christmas!Here's to a bountiful 2012 garden filled with success!
That's proper customer service. Have a great Christmas!
It's so good to read a good customer service story. Too often, it's more a case of 'not my problem'. Very nice mugs, by the way.
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